Vcity155 takes the protection of every member's personal information seriously. This document transparently explains how we collect, use, store, and safeguard your data.
At vcity155, we believe every member has the right to know what happens to their data. Below are the core principles that underpin our Privacy Policy.
All data transmitted between your device and vcity155 servers is protected with 256-bit SSL encryption — the same standard used by leading financial institutions.
Vcity155 has never and will never sell, rent, or disclose your personal information to third parties for marketing purposes without your consent.
You have the right to access, correct, and request deletion of your personal data at any time. Our team will process requests within 30 working days.
Your data is stored on servers protected by layered firewalls, restricted access, and round-the-clock automated security monitoring to prevent unauthorized access.
The vcity155 Privacy Policy is built in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010 and relevant international standards.
In the event of any security incident involving your data, vcity155 is committed to notifying you within 72 hours in accordance with established procedures.
By registering or using vcity155 services, you agree that we may process your personal information as described in this Privacy Policy. Please read the entire document carefully before proceeding.
Vcity155 collects various types of personal information to enable us to provide a safe, seamless, and responsible service to every member. Data collection is carried out directly from you, automatically through your use of the platform, and in certain cases from trusted third-party sources.
The types of information we collect include:
We only collect information that is strictly necessary for the stated purposes. Any additional information we require will be requested separately, with a clear explanation of how it will be used.
Information collected is used by vcity155 for various legitimate and necessary purposes to ensure the platform operates smoothly and to protect the interests of our members. Every use of data is based on a solid legal foundation.
| Purpose of Use | Legal Basis | Data Type |
|---|---|---|
| Account management & identity verification | Contract performance | Identity, contact |
| Deposit & withdrawal processing | Contract performance | Financial, identity |
| Fraud & money laundering prevention | Legal obligation | All categories |
| Responsible gaming monitoring | Public interest | Gaming activity |
| User experience improvement | Legitimate interest | Technical, activity |
| Promotional communications (with consent) | Consent | Preferences, choices |
| Regulatory compliance | Legal obligation | Identity, financial |
We will not use your data for any purpose beyond those stated above without obtaining your consent first. If you have given consent for a specific purpose, you may withdraw it at any time by contacting our support team.
Vcity155 takes a highly restricted and careful approach to sharing member data. We do not sell, rent, or disclose your personal information to any external party for their own marketing or commercial purposes.
However, in certain situations, we may need to share your data with the following parties:
All third parties we work with are bound by data protection agreements that require them to handle your information to the same or higher security standards as vcity155.
Vcity155 uses cookies and related tracking technologies to enhance the user experience, maintain login session security, and gather analytics data that helps us improve the platform over time.
We use several categories of cookies:
You can manage your cookie settings through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the vcity155 platform.
The security of members' personal data is among vcity155's highest priorities. We continuously invest in cutting-edge security infrastructure to ensure your information is always protected against increasingly sophisticated cyber threats.
The security measures we implement include:
Vcity155 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations.
Upon expiry of the retention period, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered.
As a vcity155 member and data subject under Malaysian data protection law, you have several important rights regarding your personal information. We are committed to facilitating the exercise of these rights.
Vcity155 respects and facilitates the exercise of all your data protection rights. Contact us at any time to submit a request.
You have the right to request a copy of all personal information we hold about you in a readily readable format.
If any of your information is inaccurate or out of date, you may request an immediate correction through your account settings or by contacting our support team.
You may request deletion of your personal data, subject to legal requirements that obligate us to retain certain records.
You may request that we restrict the processing of your data in certain situations, such as when you are disputing the accuracy of the information.
You may request your data in a machine-readable format for transfer to another service provider if you wish.
You have the right to object to the processing of your data for direct marketing purposes or based on our legitimate interests at any time.
All data protection rights requests will be acknowledged within 5 business days and resolved within 30 business days of receipt. For more complex requests, this period may be extended to 60 days with advance notice to you.
Vcity155 is a gaming platform exclusively for adults aged 18 and above. We do not knowingly collect, process, or store any personal information from individuals under the age of 18.
If we determine that a minor's personal information has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account. Parents or guardians who believe their child may have registered on our platform are encouraged to contact us promptly via email or live chat.
Vcity155 employs an age verification system during registration and a KYC process to ensure only eligible individuals can access the platform. Any attempt to register using falsified age information will result in immediate account closure.
The vcity155 platform may contain links or references to third-party websites or services in certain contexts. It is important for you to understand that the vcity155 Privacy Policy applies solely to our platform and does not cover the privacy practices of any third-party websites or services.
We are not responsible for the content, privacy policies, or practices of third-party websites. We encourage you to read the privacy policy of every website you visit independently. Third-party game software providers operating within the vcity155 platform have their own privacy policies, though they are bound by a shared data protection agreement with us.
Vcity155 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technologies used, legal requirements, or other operational reasons.
Any material amendments will be communicated to all members via registered email or a prominent in-platform notification at least 14 days before the changes take effect. The latest update date will always be displayed at the top of this document. Continued use of the vcity155 platform after the effective date of any amendment constitutes your acceptance of the updated policy.
We recommend reviewing this Privacy Policy periodically, especially after receiving update notifications. A version history of the Privacy Policy is available upon request through our support team.
If you have any questions, concerns, or complaints regarding how vcity155 handles your personal information, or if you wish to submit any request relating to your data protection rights, please contact us through the following channels:
Data protection complaints will be acknowledged within 48 hours and handled with high priority by our dedicated team. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.
With a transparent privacy policy and industry-grade security systems, you can enjoy every gaming session with peace of mind. Join over 500,000 members who have trusted vcity155.