At vcity155, the enjoyment of play comes first — but never at the cost of your well-being. We provide tools, guidance, and support to ensure every member plays within healthy and sustainable limits.
For most people, online gaming is an enjoyable form of entertainment — a way to unwind, challenge themselves, and experience unique gameplay. However, vcity155 recognizes that for a small number of individuals, gaming can become a difficult habit to control without adequate awareness and support.
That is why our Responsible Gaming program is more than a formality or a mandatory page on the website — it is part of how we operate every day. Every feature, tool, and procedure listed here is fully functional and available to any vcity155 member at any time at no additional cost.
Our core principle is simple: every member who registers with vcity155 deserves a safe, fair, and controlled gaming experience. We will never encourage you to wager more than you can afford, and we will not exploit vulnerabilities for our business gain.
Gambling involves real financial risk. Never use money set aside for daily necessities, loans, or emergency savings to gamble. Set your limits before you play and stick to them firmly.
Understanding the numbers helps you make smarter decisions while playing.
Vcity155 provides a range of practical tools that you can activate yourself through your account settings or by contacting our support team.
Set a maximum limit on the total deposit amount that can be made within a daily, weekly, or monthly period. This limit takes effect immediately and can only be reduced instantly — increasing the limit requires a 7-day waiting period to allow time for reflection.
Set the maximum amount you are willing to lose within a given period. Once this limit is reached, your account will be automatically blocked from placing additional wagers until the next period begins.
Control how long you play in a single session. Our system will remind you when the time limit is reached and automatically close your gaming session to encourage a healthy break.
Need a short break? Activate a game pause for 24 hours, 48 hours, one week, or one month. During this period, you cannot log in or place any wagers — giving you the breathing room you need.
The strongest option we offer — exclude yourself from the vcity155 platform for 6 months, one year, or permanently. During this period, all login attempts will be blocked and you will not receive any promotional communications.
Opt out of receiving any promotional emails, bonus notifications, or special offers from vcity155. You can manage these communication preferences through your account settings at any time with no restrictions.
Activating self-control tools on vcity155 takes just a few minutes. Follow these steps:
Use the Login button at the top of the page or click the link below to securely access your account.
Click the profile icon in the top-right corner and select "Account Settings" or "Security & Limits".
Select from a list of self-control tools — deposit limits, loss limits, game pauses, or self-exclusion. Each tool comes with clear guidance.
Enter your desired limit value or select a break period and click "Confirm". Limit reductions take effect immediately, while increases require a cooling-off period.
If you need help or want to activate self-exclusion immediately, contact our support team via Live Chat 24/7 — we are here to assist without any judgment.
View a full record of your gaming activity, deposits, and withdrawals for any period within your account. This transparency helps you monitor your own playing habits.
Available in AccountOur system will send automatic notifications after you have been playing for 1 hour, 2 hours, or a duration you set yourself — reminding you to take a short break.
CustomizableSet a personal message that appears at regular intervals during play — reminding you of time elapsed, your account balance, and the limits you have set.
Personal PreferencesUnderstanding the difference between gambling as entertainment and problem gambling is the first step to staying in control.
| Aspect | Responsible Gaming | Warning Signs |
|---|---|---|
| Motivation | Entertainment & fun | Chasing losses |
| Financial Limits | Set limits and stick to them | Frequently exceeding your planned budget |
| Time | Play within controlled time limits | Losing track of time, neglecting responsibilities |
| Emotions | Stop without feeling pressured | Feeling anxious, angry, or distressed when not playing |
| Finances | Only use disposable income for entertainment | Borrowing money or selling assets to gamble |
| Relationships | Does not affect your social life | Hiding your playing habits from family |
| Control | Stop anytime you choose | Unable to stop despite repeated attempts |
If you recognise more than two warning signs from the list above, we encourage you to reach out to the vcity155 support team or seek help from a professional. There is no shame in asking for help — it is a sign of strength.
Answer the following questions honestly with yourself. This is not a formal assessment, but it can help you evaluate your relationship with gambling:
If you answered "yes" to any of the questions above, we encourage you to speak with our support team or activate the self-control tools available in your account.
Money spent on gambling is an entertainment cost — just like a movie ticket or a dinner out. Do not expect consistent returns.
Set the maximum amount of time and money you are willing to spend — and stick to that decision without compromise.
Every spin is independent and random. Attempting to recover losses by placing larger wagers almost always results in greater losses.
Make sure gambling is just a small part of your recreational activities — not your only way to have fun or relieve stress.
No one should have to face a gambling problem alone. The vcity155 team and professional support resources are here to help you.
Answers to the most frequently asked questions about self-control tools and the vcity155 responsible gaming program.
Vcity155 is more than just a gaming platform — we are a community that puts member well-being above all else. Register today and enjoy a safe, fair, and fun gaming experience alongside thousands of members across Malaysia.
If you or someone you know is struggling with a gambling problem, do not wait. Contact our support team now or activate self-exclusion through your account.
Live Chat 24/7 is available directly on the vcity155 platform — our team is ready to help at any time.
Contact us via email at [email protected] for assistance related to responsible gaming.